Field Service Engineer, Weekend Shift

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated region.

• Ensure that service agreements and warranty commitments are fulfilled and surpassed.

• Document service activities, maintain detailed records, and provide reports to relevant stakeholders.

• Complete administrative duties and necessary reports within established timeframes.

• Offer technical support to end-users and employees of Intuitive.

• Conduct training sessions at Intuitive facilities, training centers, and hospitals.

• Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Troubleshoot, diagnose, and repair Intuitive products and related equipment.

• Coordinate and execute system and hardware delivery and installation.

• Adhere to operating-room protocols and HIPAA regulations.

• Manage spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain tools, vehicles, laptops, iPads, and other company-provided assets.

• Collaborate with Sales, Genesis, and other teams within Intuitive.

• Provide feedback to headquarters and engage in continuous improvement initiatives.

• Complete necessary equipment training, university courses, and professional development programs.

• Manage customer needs, system installation base configurations, customer contacts, training, and events in the assigned area.

• Provide quarterly reviews and assessments of the assigned area to management.

⛳️ Requirements

• Associate’s degree in a relevant field or equivalent training/experience.

• Proven ability to work effectively as part of a team.

• Capacity to identify, analyze, and resolve technical issues efficiently.

• Strong problem-solving and critical thinking skills.

• Excellent time management and prioritization abilities.

• Willingness to travel up to 75% of the time.

• Openness to undertake ad hoc tasks as assigned by management.

• Reside generally within 30 miles of the assigned territory or designated area.

• Flexibility to work shifts, including second or other shifts as required.

• Ability to lift 75 lbs. and move wheeled objects weighing up to 1,200 lbs.

• Clean driving record.

• Eligibility to obtain and maintain Vendor Credentialing approval for operating room access.

• Compliance with vaccination requirements set by vendor credentialing.

• Proven experience troubleshooting electro-mechanical systems.

• Strong written and verbal communication skills.

• Basic computer skills.

• Comfortable working outside regular hours with limited support.

• Exceptional administrative and record-keeping skills.

• Minimum 1 year of Field Service Experience preferred.

• Current proof of vaccination may be requested by Intuitive and/or customers.

• Candidates may be subject to U.S. export-control regulations.

🏝️ Benefits

• Remote work arrangement; employees are required to come onsite when requested by their leader.

• Company-provided employee vehicles, laptops, iPads, issued tools, and calibrated tool sets.

• Access to professional development courses and Intuitive Surgical University classes.

• Equipment training for all Intuitive products.

• Training opportunities at Intuitive facilities, training centers, and hospitals.

• Competitive base pay, incentives, benefits, and equity options.

• Equal employment opportunity protections.

• Fair chance consideration in accordance with applicable laws.