Field Service Engineer, Water Technologies

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver routine to complex field service assistance for Sievers® total organic carbon (TOC) analytical instruments and their accessories at client locations.

• Conduct maintenance, verification, validation, repair, calibration, troubleshooting, and operational support.

• Offer field service and support for Sievers Endotoxin and Bioburden instrument product lines as required.

• Support the Mountain West Region from Utah, which includes Utah, Montana, Idaho, Colorado, and Wyoming.

• Travel to customer locations to perform preventive maintenance and related services on TOC equipment.

• Plan, schedule, and confirm customer services, including coordinating travel and parts shipments.

• Manage administrative tasks, parts inventory, and relevant training.

• Handle customer calls and engage in territory sales rhythm calls and service team meetings.

• Respond to on-demand contract services within 3–7 business days for troubleshooting and repair needs.

• Compose clear and concise reports for customers.

• Complete special projects and training for new hires as assigned.

• Collaborate with Sales on new instruments and service opportunities, including upselling services and consumables based on client needs.

• Ensure job-site safety, proper operation and maintenance of the assigned company vehicle, and adherence to Veolia EHS policies.

• Provide occasional field service support within the broader Central Service Region, Canada, and the U.S.

⛳️ Requirements

• Residency in the Greater Salt Lake City area and within a 1-hour drive of Salt Lake City International Airport (SLC).

• Legally eligible to work in the U.S. immediately; the employer will not sponsor U.S. work authorization.

• An Associate degree in a Science, Technical, or Engineering discipline, or equivalent education.

• A minimum of 3 years of experience in ultra-pure water applications or in servicing and/or operating analytical instrumentation in a laboratory setting.

• General knowledge of electrical equipment, chemistry, and safety protocols.

• Proficiency in computer applications including word processing, spreadsheets, and basic network and database knowledge.

• Strong technical, mathematical, and customer service abilities.

• Proficient in troubleshooting and problem-solving skills, including root-cause analysis.

• Capability to use standard hand tools, calibrated tools, and analytical instruments.

• Ability to handle chemically aggressive fluids, including acids and bases.

• Capacity to meet deadlines and commitments consistently.

• Must possess a valid Driver’s License and maintain a clean driving record.

• Ability to lift and/or move up to 50 pounds.

• Capability to perform tasks requiring manual dexterity, reaching, standing, sitting, stooping, kneeling, crouching, and crawling.

• Required to have close vision, color vision, depth perception, and the ability to adjust focus.

🏝️ Benefits

• Medical, Dental, & Vision Insurance starting from Day 1.

• Life Insurance.

• Paid Time Off.

• Paid Holidays.

• Parental Leave.

• 401(k) Plan.

• Flexible Spending & Health Savings Accounts.

• AD&D Insurance.

• Disability Insurance.

• Tuition Reimbursement.

• Opportunities for career advancement.

• Training in valuable skills.

• Chance to take on new challenges.

• Supportive leadership team.

• Comprehensive leadership development programs.

• Opportunities for career advancement.