This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Engage with customers to conduct preventative maintenance, repairs, fault analysis, and installation of medical devices.

• Execute on-site installation and maintenance for Histopathology and related equipment.

• Provide precise reporting and ensure timely submission of Salesforce reports, expenses, spares inventory management, and other service documentation.

• Collaborate closely with the Field Support Team to deliver professional after-sales service in alignment with Service Management KPIs.

• Report to the Field Service Team Leader as a member of the UK&I Team.

⛳️ Requirements

• Possess an educational background in Mechanical, Electronic, Electrical, or Biomedical fields, or relevant job-related experience related to the position.

• Exhibit technical proficiency in mechanically disassembling assemblies.

• Show a willingness to understand complex mechanical and electrically controlled medical devices.

• Skilled in Microsoft Office applications.

• Computer literate with experience in CRM tools such as SFDC/Field Service.

• Capability to travel, spending 80% of time in the field, including overnight stays as necessary.

• Must hold a valid driver’s license with a satisfactory driving history.

• Ability to safely lift and transport up to 20kg.

• Previous experience in field service or a related position, such as laboratory technician with a vocational qualification, is advantageous.