Field Service Engineer – Senior

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver outstanding customer support that is highly visible.

• Execute the on-site installation of intricate equipment and systems.

• Manage the diagnosis, troubleshooting, servicing, and repair processes.

• Evaluate and approve the operational quality of system equipment.

• Educate customers on the operation and maintenance of the system.

• Act as the company's representative with customers regarding administrative and technical issues for assigned projects.

• Understand customer requirements and clarify responsibilities for problem resolution among sales teams, customer support personnel, and engineers.

• Offer field support for system hardware and software, personal computers, and networking/wireless networking.

⛳️ Requirements

• A Bachelor's degree is required.

• 2–4 years of relevant professional experience.

• Proficiency in system hardware and software, personal computers, and networking/wireless networking is essential.

• Capability to perform on-site installation, diagnosis, troubleshooting, servicing, and repair of complex systems and equipment.

• Competence in instructing customers on system operation and maintenance.

🏝️ Benefits

• Opportunity for professional growth and development.

• Competitive salary and comprehensive benefits package.