Field Service Engineer – Pathology

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Assist customers with on-site installation, preventive maintenance, and repairs of Agilent Pathology and Genomics instruments.

• Install and enhance hardware, software, networking products, and configurations at customer locations.

• Diagnose and address product performance issues.

• Conduct maintenance and repair services.

• Provide recommendations to customers regarding preventive maintenance and configurations that could affect product performance.

• Anticipate potential equipment or software concerns to avert unexpected business disruptions.

• Deliver comprehensive solutions that integrate peripherals, communication systems, operating systems, and application software.

• Act as an internal technical resource and manage product escalations.

• Collaborate with Support, Sales, Marketing, and R&D teams to develop customer solutions.

• Potentially assist with third-party products.

• Deliver internal technical training, maintenance seminars, and workshops.

• Train other field engineers or customers.

• May qualify leads.

⛳️ Requirements

• Must be capable of lifting 60 lbs.

• An active and valid driver's license is required.

• Must meet Agilent-approved customer/vendor credentialing requirements for site access.

• Consent to customer-requested screenings, which may include post-employment background checks, drug testing, vaccinations, fingerprinting, proof of valid identification, and participation in customer-specific substance abuse programs.

• A bachelor's, master's, or other university-level degree in a science-related field is highly preferred; a combination of education, training, and experience may be considered equivalent.

• A minimum of 4 years of experience with analytical instrumentation.

• Experience or expertise in handling Pathology equipment, particularly IHC instrumentation.

• Experience in Medical Diagnostics is ideal.

• Familiarity with ISO 13485 service standards.

• Ability to resolve significant, system/solution-focused product availability challenges.

• Excellent verbal and written communication abilities.

• Strong skills in building customer relationships.

• Willingness to travel 80% of the time.

• Availability for overnight travel 50%, including potential weekend and overtime work.

• Must be able to work in Southern California, Arizona, Nevada, Utah, and the Bay Area as needed.

🏝️ Benefits

• Eligibility for bonuses.

• Stock options available.

• Comprehensive benefits package.

• Option for remote work.

• Choice between a company vehicle or reimbursement for personal vehicle use.

• Mileage reimbursement eligibility for this territory.

• Paid travel/overtime eligibility implied by stated overtime requirements, though not explicitly listed as a benefit.