Field Service Engineer – Medical Imaging

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Install, troubleshoot, service, and maintain medical imaging equipment at customer locations across the nation.

• Foster customer relationships by effectively utilizing technical expertise.

• Provide outstanding customer service by establishing clear expectations, honoring commitments and arrival times, and efficiently resolving issues.

• Gain an understanding of customers' business environments to aid in service revenue growth.

• Work collaboratively with the regional team to enhance processes, identify training needs, and share best practices.

• Acquire new skills and achieve qualification across various modalities as required.

• Execute administrative and compliance responsibilities, including timesheets, service work orders, expense reports, preventive maintenance, field changes, and installation documentation.

• Comply with quality, safety, company, state, and federal regulations.

• Identify and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation procedures.

• Conduct preventative maintenance, field modifications, installations, and corrective services within designated timeframes.

• Travel extensively within the assigned territory and to customer sites nationwide, including overnight stays and air travel.

⛳️ Requirements

• A minimum of 1 year of diagnostic imaging service experience (in the field or hospital-based) or over 3 years in an electromechanical service setting.

• Preferred experience in supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment.

• Strong technical skills in electronic, mechanical, and networking principles.

• Proficient in using diagnostic tools and test equipment.

• An associate degree in electronics or a related field, or an equivalent mix of education and practical experience.

• Effective problem-solving abilities in regulated service environments.

• Capable of meeting physical, cognitive, and environmental job requirements, with or without reasonable accommodation.

• Willingness to travel extensively, around 90%, which includes overnight stays and nationwide air travel.

• Must reside in a city within the territory (Northern California, Washington, or Oregon) that comprises the majority of the customer base.

• Must be located within a one-hour drive of a major non-regional airport.

• US work authorization is required.

• Candidates needing current or future work visa sponsorship will not be considered.

• Company relocation benefits are not provided.

🏝️ Benefits

• On-call pay.

• Company fleet/car (if applicable).

• Training opportunities.

• Prospects for advancement.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement.

• Philips Total Rewards benefits program.