Field Service Engineer, Level 3

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Offer on-site assistance for the installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools.

• Identify and resolve intricate hardware and software problems either independently or in collaboration with engineering teams.

• Oversee escalations and manage critical customer situations effectively.

• Act as the main point of contact between the factory and customers for the collection of performance data, reliability assessment, and satisfaction monitoring.

• Create comprehensive Field Service Reports that document tool performance, problem resolution, and installation updates.

• Provide constructive feedback to engineering teams regarding serviceability, reliability, and installation metrics to guide future product development.

• Assist with beta programs at customer locations and engineering centers.

• Offer technical support via phone.

• Participate in on-call rotations as necessary.

• Function as the primary technical representative for customers, ensuring outstanding service and satisfaction.

⛳️ Requirements

• Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or a related engineering discipline; alternatively, an Associate degree or technical certification along with 5+ years of pertinent semiconductor field service experience.

• Demonstrated ability to troubleshoot complex systems within semiconductor or manufacturing settings.

• Working knowledge of semiconductor processes and/or metrology inspection equipment.

• Strong mechanical and electrical aptitude; experience in electronics is preferred.

• Understanding of semiconductor safety, ergonomics, and yield requirements.

• Basic skills in software troubleshooting.

• Excellent problem-solving and analytical skills.

• Strong written and verbal communication abilities with a customer-centric mindset.

• Team-oriented with a collaborative spirit, capable of working independently under pressure.

• Exceptional time and project management skills, with the ability to adapt in dynamic environments.

• High attention to detail in documentation and diagnostics.

• Willingness to travel up to 75% domestically and internationally.

• Must comply with visa and site access requirements.

• Comfortable working in cleanroom settings, including gowning and utilization of breathing apparatus.

• Physical capability to perform manual tasks such as bending, crawling, and maneuvering around semiconductor systems.

• For specific roles that require access to technical data, U.S. export licensing review may be required for applicants who are not U.S. Citizens, Permanent Residents, or other protected individuals under 8 U.S.C. 1324b(a)(3).

🏝️ Benefits

• Health coverage.

• Dental coverage.

• Vision coverage.

• Life insurance.

• Disability insurance.

• Paid Time Off (PTO).

• 401(k) plan with employer matching.

• Employee Stock Purchase Program (ESPP).

• Wellness initiatives.

• Advanced training opportunities.

• Mentorship programs.

• Chances to enhance expertise.

• Access to cutting-edge tools.

• Annual bonus potential.

• Possible long-term incentives linked to both company and individual performance.