Field Service Engineer – Level 3

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Execute advanced troubleshooting and repairs on designated equipment.

• Carry out installation, validation, and maintenance for assigned equipment.

• Guide, mentor, and support less experienced Field Engineers; offer coaching and feedback.

• Manage customer communications and act as the escalation point for customer-related issues, including installations.

• Take ownership of customer concerns from dispatch or identification through to resolution.

• Convey HQ and Zone or Area-level initiatives effectively.

• Co-facilitate regular team or modality meetings.

• Suggest value-added services to enhance customer operational efficiency.

• Keep customer service logs and internal service records updated; order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and collaborate with regional and national support to execute corrective action plans.

• Collaborate with teammates and colleagues.

• Engage with commercial counterparts, identify sales leads, assist in contract renewals and sales opportunities, and support revenue programs.

• Cultivate customer relationships while prioritizing customer needs and satisfaction.

• Track competitor information and market trends.

• Aid business growth alongside Commercial Sales teams and regional/zone leadership.

• Support the Area Service Manager or Director of Service in developing growth and deployment strategies.

• Provide application training to clinical or scientific staff as necessary.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 4+ years of experience servicing electrical equipment; OR equivalent military training and 4+ years of experience in servicing electrical equipment; OR High School Diploma/GED with 8+ years of experience servicing electrical equipment.

• Proven experience interacting with internal team members and external customers as part of a solution-based service process.

• Expertise in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns effectively.

• Familiarity with web applications and the Microsoft suite of products.

• Must meet GEHC's standard background check requirements, including a post-offer drug test.

• Must adhere to customer access policies, including necessary immunizations and additional drug tests or background checks when applicable.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Proficiency in reaching at, above, and below shoulder level, flexing/extending the neck, and possessing good hand and finger dexterity.

• Legally authorized to work in the United States.

• No employment visa sponsorship available.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation package.

• Relocation assistance provided.

• Positive work environment.