Field Service Engineer – Level 2

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Execute preventative maintenance, installations, troubleshooting, and repairs on transformative medical equipment across one or more modalities within a hospital or healthcare system in the Tulsa, Oklahoma region.

• Support customers in utilizing instruments and systems effectively.

• Deliver educational programs and train customers on computerized systems.

• Address customer complaints and carry out necessary repairs.

• Collaborate with service engineering team members and other personnel to devise solutions for intricate customer needs.

• Cultivate and sustain customer relationships to guarantee high levels of satisfaction.

• Conduct intake meetings at customer locations to comprehend needs, formulate service plans, set expectations, and ensure follow-through.

• Organize and manage multiple priorities to fulfill assigned tasks within specified timeframes.

• Apply data analysis skills to resolve customer issues and pinpoint opportunities.

• Utilize the knowledge base to address customer challenges effectively.

• Maintain proper documentation for services rendered, including troubleshooting steps and test equipment outcomes.

• Undertake additional assigned responsibilities.

⛳️ Requirements

• Associate's degree, Bachelor's degree, military education, or High School Diploma/GED with 6+ years of experience in servicing electrical equipment.

• Over 2 years of experience in servicing medical equipment.

• Proficiency in Microsoft Office Suite is essential.

• Strong communication abilities.

• Capability to analyze and troubleshoot technical problems.

• Valid Driver's License required.

• Willingness to be available after-hours and/or work a rotating on-call schedule, including weekends.

• Physical ability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Capacity to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex or extend neck, and possess good hand and finger dexterity.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor individuals for employment visas, now or in the future.

• Successful completion of a drug screen may be required.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation package.

• Assistance with relocation provided.

• Positive work environment.

• Opportunities for challenging careers.

• Commitment to Equal Opportunity Employment.

• Drug screen as applicable.

• Potential access to customer-mandated vaccination programs.