Field Service Engineer, Level 2

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct advanced troubleshooting and repairs on designated MRI/CT and other equipment.

• Carry out installation, validation, and maintenance tasks on assigned machinery.

• Mentor, guide, and support less experienced Field Engineers; provide coaching and constructive feedback.

• Manage customer communications and act as the escalation point for client issues and installations.

• Take ownership of customer inquiries from dispatch or identification to resolution.

• Relay HQ and Zone or Area-level initiatives effectively.

• Co-facilitate regular team or modality meetings.

• Propose value-added services to enhance customer business efficiency.

• Maintain service logs for customers and internal service records.

• Order necessary repair parts and oversee cycle times.

• Utilize GEHC escalation processes and work in collaboration with regional and national support on corrective action plans.

• Collaborate with teammates, colleagues, customers, and commercial partners.

• Identify potential sales opportunities and engage in contract renewals and revenue initiatives.

• Cultivate and strengthen customer relationships and function as a business partner.

• Keep abreast of competitor information and market trends.

• Work alongside Commercial Sales teams and regional/zone leadership to foster business growth.

• Assist in growth and deployment strategies.

• Provide application training to clinical or scientific personnel when necessary.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related discipline, plus 4+ years of experience in servicing electrical equipment; OR equivalent military training and 4+ years of experience in servicing electrical equipment; OR a High School Diploma/GED with 8+ years of experience in servicing electrical equipment.

• Proficient in interfacing with internal team members and external customers as part of a solution-oriented service process.

• Skilled in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experienced in troubleshooting and addressing customer concerns.

• Familiar with web applications and Microsoft Suite products.

• Must pass GEHC's standard background check, which includes a post-offer drug test.

• Must adhere to customer access regulations, including necessary immunizations and additional drug tests or background checks when required.

• Must be capable of lifting, carrying, pushing, and pulling up to 35 lbs. without assistance.

• Must frequently engage in bending, stooping, twisting, climbing, crouching/squatting, and kneeling/crawling.

• Must be legally authorized to work in the United States.

• GE HealthCare will not provide sponsorship for employment visas.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).