Field Service Engineer – Iowa Territory

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Deliver on-site technical assistance to clients across the designated Iowa territory.

• Troubleshoot, repair, inspect, and sort hydraulic systems and components at customer locations.

• Identify leaks, pressure loss, valve malfunctions, and other potential failure modes.

• Repair or replace components when feasible and authorized by the customer.

• Assist customers with product quality, warranty, and technical inquiries.

• Facilitate communication between clients and HydraForce internal teams.

• Initiate and oversee Return Material Authorizations (RMAs).

• Document failure modes and pertinent technical information for investigation and resolution.

• Lead or support 8D methodology, root cause analysis, and other problem-solving activities required by customers.

• Convey customer-specific quality requirements in line with supplier quality manuals and standards.

• Aid in product returns and RGA reporting for customer line rejects.

• Ensure that root cause analysis and corrective actions effectively prevent recurrence.

• Utilize customer portals and systems to document and manage quality concerns.

• Collaborate with Engineering, Quality, Sales, Manufacturing, and other internal teams.

• Recognize claim and warranty trends and assist in efforts to minimize repeat failures and claim costs.

• Engage in design or product enhancements related to warranty and field performance.

• Coordinate warranty agreements and associated activities with customers and HydraForce Sales.

• Perform additional assigned duties.

⛳️ Requirements

• Bachelor’s degree in Engineering or at least four years of relevant technical experience in a manufacturing, hydraulic, or similarly technical setting.

• Proficiency in reading and interpreting hydraulic schematics.

• Proven mechanical and technical troubleshooting skills.

• Strong problem-solving abilities with the capacity to investigate technical issues and identify root causes.

• Excellent written and verbal communication abilities.

• Strong collaboration and cross-functional communication skills.

• Customer-oriented mindset with the ability to manage technical and quality concerns professionally in a field setting.

• Working knowledge of standard computer applications and the capacity to learn customer-specific systems and portals.

• Ability to work independently while traveling throughout an assigned service territory.

• Preferred: NFPA certification.

• Preferred: Six Sigma Green Belt certification.

• Preferred: Previous experience with hydraulic systems, mobile hydraulics, fluid power, or hydraulic components.

• Preferred: Experience with 8D problem-solving, root cause analysis, corrective actions, warranty claims, or customer quality processes.

• Frequent travel and occasional overnight travel may be necessary.

• Ability to lift and move up to 50 pounds without assistance.

• Capability to work in and around manufacturing equipment and customer production environments.

• Ability to wear necessary personal protective equipment, including safety glasses, gloves, and safety shoes.

• Indefinite U.S. work authorization required; future sponsorship unavailable.

🏝️ Benefits

• Training may be offered for NFPA or Six Sigma Green Belt certification if certification has not yet been acquired.

• Frequent travel across the assigned Iowa service territory.

• Full-time employment.