Field Service Engineer – Installation

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute onsite installation, configuration, commissioning, upgrades, troubleshooting, and repair of viewLinc hardware and software.

• Install and provide support for data loggers, sensors, transmitters, gateways, industrial cellular routers, serial servers, and related networked devices.

• Diagnose connectivity challenges involving Ethernet, Wi-Fi, cellular networks, IP addressing, DHCP, DNS, NAT, firewalls, port forwarding, and VPNs.

• Assist in customer validation processes, including IQ/OQ/PQ, and collaborate with Quality and Validation teams in GxP-compliant environments.

• Deliver technical training on system operations, alarm management, reporting, and fundamental troubleshooting.

• Maintain service records, calibration documentation, site reports, and expense submissions.

• Collaborate with Technical Support, Sales, and Customer Success teams to address complex customer issues.

• Identify and relay product improvement opportunities based on customer and field insights.

• Independently manage travel schedules, customer meetings, and daily workload.

⛳️ Requirements

• Preferred Bachelor’s degree in computer science, electrical or mechanical engineering, or another technical discipline; equivalent education and experience will be considered.

• 5–8 years of experience in a field engineer, field service, or technical support capacity.

• Certified training in metrology, computer networking, or electronics.

• Strong practical understanding of TCP/IP networking, including device configuration, subnetting, DHCP, DNS, NAT, firewalls, and basic VPN troubleshooting.

• Hands-on experience with industrial gateways, cellular routers, or similar networked devices; experience with the Digi platform is highly preferred.

• Previous experience in GxP-regulated environments such as pharmaceutical, biotechnology, medical device, or healthcare.

• Familiarity with FDA 21 CFR Part 11, EU GMP Annex 11, and IQ/OQ/PQ validation procedures.

• Knowledge of low-voltage analog signal wiring and basic circuit diagnostics.

• Relevant OSHA safety certifications are preferred.

• Ability to work independently, travel frequently, and operate in customer environments that may involve heights, confined spaces, or cold conditions.

• Must possess a current U.S. passport and be willing to travel both domestically and internationally.

• Must currently be authorized to work in the U.S.

• Successful completion of a comprehensive background check is required before an offer is made.

🏝️ Benefits

• Annual performance bonus plan.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending accounts.

• Company-paid life insurance.

• Long- and short-term disability.

• 401(k) plan with company match.

• Voluntary benefits programs.

• Employee Assistance Programs.

• Tuition reimbursement.

• Holiday pay.

• Generous paid time off plan.