Field Service Engineer – Inspection

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop, finalize, and enhance vision system recipes for the inspection of pharmaceutical injectable products.

• Collaborate with COC on artificial intelligence technologies and tailored vision applications.

• Conduct machine installations, troubleshooting, preventive maintenance, modifications, and particle sensor parameter configurations.

• Provide support for pharmaceutical packaging and inspection machinery.

• Assist with Factory Acceptance Testing alongside customers at Syntegon facilities located in Japan, Germany, and Denmark.

• Execute vision tuning and train new technicians/engineers on tuning standards.

• Engage in artificial intelligence integration and vision system integrations.

• Oversee machine installation and assist customers during Site Acceptance Testing.

• Guide customers in submitting samples to create machine vision recipes and meet defect detection goals with minimal false rejections.

• Educate customer personnel on the operation and maintenance of inspection, packaging, and assembly equipment.

• Conduct on-site preventive maintenance and troubleshoot mechanical and electrical issues with machines.

• Maintain ongoing communication with customers regarding machine performance and satisfaction levels.

• Deliver vision training sessions at customer locations.

• Execute PC repairs and upgrades at customer sites.

• Provide telephonic support for operational issues related to machines.

• Produce service visit summaries and technical documentation.

⛳️ Requirements

• Bachelor's degree in Science/Engineering or a combination of education and relevant work experience.

• A minimum of one year of practical experience working with Vision Systems; familiarity with Halcon or Cognex is preferred.

• Valid Driver’s License.

• Possession of a passport or the ability to obtain one.

• Capability to lift objects weighing up to 30 pounds, maneuver equipment for installation, bend down, and work in lower areas of machinery.

• Availability for overtime work and occasional weekends.

• Willingness to travel approximately 75% domestically and occasionally internationally.

🏝️ Benefits

• Comprehensive health insurance (Medical, Dental, Vision, and Prescription coverage from day one).

• 401(k) plan with a generous company match.

• Employer-paid short- and long-term disability insurance.

• Employer-paid life insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Eligibility for overtime compensation.

• Opportunities for approximately 75% domestic travel and occasional international travel.