Field Service Engineer – Inspection

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop, finalize, or enhance vision system recipes for the inspection of pharmaceutical injectable products.

• Collaborate with COC on Artificial Intelligence technologies and tailored vision applications.

• Execute machine installations, troubleshooting, preventive maintenance, modifications, and particle sensor parameter adjustments.

• Provide support for pharmaceutical packaging and inspection machinery within the inspection division.

• Assist with Factory Acceptance Testing (FAT) alongside customers at Syntegon facilities located in Japan, Germany, or Denmark.

• Conduct vision tuning and train new technicians/engineers on tuning standards.

• Engage in artificial intelligence integration and vision system integrations.

• Carry out machine installations and assist customers with Site Acceptance Testing (SAT).

• Advise customers on supplying samples to develop machine vision recipes and meet defect detection objectives.

• Educate customer personnel on the operation and maintenance of inspection, packaging, and assembly machines.

• Conduct on-site preventive maintenance for customers and troubleshoot mechanical and electrical issues with machines.

• Maintain consistent communication with customers regarding machine performance and satisfaction.

• Deliver vision training sessions at customer locations.

• Perform PC repairs and upgrades at customer sites.

• Offer telephone support for troubleshooting machine operational issues.

• Create service visit summaries and technical reports.

⛳️ Requirements

• Bachelor’s degree in Science/Engineering or equivalent education and relevant work experience.

• At least one year of experience with Vision Systems applications; familiarity with Halcon or Cognex is preferred.

• Valid Driver’s License.

• Passport or the ability to obtain one.

• Capability to lift items weighing up to 30 pounds, maneuver equipment for proper placement, and work in lower machine areas.

• Willingness to travel approximately 75% domestically and occasionally internationally.

• Availability for overtime and occasional weekend work/travel.

🏝️ Benefits

• Comprehensive health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) plan with a generous company match.

• Employer-paid Short- and Long-Term Disability Insurance.

• Life Insurance coverage.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Eligibility for overtime compensation.

• Bonus potential (if applicable).