Field Service Engineer – Imaging Systems

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Oversee customer relationships by leveraging proficient technical knowledge.

• Install, troubleshoot, service, and maintain imaging equipment at client locations.

• Deliver customer service by fulfilling customer entitlements, managing expectations, and addressing requirements.

• Gain insights into customers’ businesses and competitive landscapes; generate service revenue.

• Engage in the regional work team and enhance team processes.

• Recognize training deficiencies and enhance capability and capacity, which includes attaining qualifications in multiple modalities and learning new tools.

• Execute administrative responsibilities including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation.

• Adhere to training, quality, safety, and regulatory standards.

• Utilize tools, support, resources, and escalation processes to address customer and system issues.

• Conduct preventive maintenance, Field Change Orders, installations, and related assignments.

• Diagnose and rectify electronic, network, and mechanical issues.

• Travel approximately 70% within the specified region, including 1–4 hours of daily driving and occasional overnight, air, or train travel.

⛳️ Requirements

• A minimum of 1 year of experience in a diagnostic imaging service environment (field or hospital-based) or over 3 years in electromechanical industries.

• Preferred experience with Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic X-ray (DXR) imaging equipment.

• Proficient in understanding and applying electronic, mechanical, and networking principles to install, diagnose, and repair equipment.

• Familiarity with and ability to utilize necessary tools and testing equipment.

• An Associate Degree in electronics or an equivalent combination of education and experience.

• Capable of meeting the minimum physical, cognitive, and environmental demands for the Field Service role, with or without accommodation.

• Ability to work in office/home office settings, remote, and hospital/healthcare environments.

• Willingness to work flexible hours, including overtime, weekends, and on-call rotations.

• Competent to safely handle radiation sources and/or radioactive materials.

• Must be able to wear required personal protective equipment.

• Must possess US work authorization; sponsorship is not available now or in the future.

• Should reside in or within commuting distance to Rapid City, South Dakota.

🏝️ Benefits

• Eligibility for overtime.

• Incentive bonus plans for field service and lead generation.

• Compensation for on-call duties.

• Access to a company fleet/car.

• Training opportunities.

• Opportunities for advancement.

• An annual incentive plan may be provided.

• Field service incentive bonuses may be available.

• Sales commissions may be offered.

• Long-term incentives may be provided.

• Comprehensive Philips Total Rewards benefits program.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Educational reimbursement.