Field Service Engineer III – TEM

This is a fully remote position, open to applicants in California.

📋 Description

• Perform on-site installation of advanced equipment and adhere to testing protocols to ensure proper functionality.

• Execute scheduled on-site maintenance visits as planned.

• Offer diagnosis and repair assistance to customers and fellow field personnel.

• Foster and nurture positive relationships with customers, system users, and company staff.

• Frequently travel, often with little notice, to customer locations to troubleshoot issues or assist other field service teams.

• Complete and submit field service documentation accurately.

• Deliver training sessions to customers and users regarding system maintenance.

• Provide insights to product quality teams based on field experiences.

• Contribute written feedback for the revision and enhancement of Thermo Fisher system documentation.

• Offer guidance for reports by identifying and isolating significant system issues.

• Serve as a subject matter expert and resource for training purposes.

⛳️ Requirements

• A Bachelor’s degree coupled with over 5 years of hands-on technical experience in electronic systems.

• Proficiency in installing, troubleshooting, repairing, and calibrating advanced analytical tools such as SEM, TEM, FIB, or similar equipment.

• Comprehensive understanding and significant experience in diagnosing and repairing ultra-high vacuum and high voltage systems, or comparable systems.

• Ability to effectively interact with customers.

• Outstanding interpersonal communication skills.

• Professional working proficiency in English.

• Proven track record of repairing complex systems and subsystems down to the component level.

• Familiarity with MS DOS and Windows software environments.

• Capability to read and interpret schematics.

• Knowledge of UHV phenomena and technology.

• Willingness to obtain a valid passport and travel regionally and internationally as necessary.

• Must hold a valid driver's license.

• Capacity to lift up to 50 lbs.

• Ability to work in a laboratory environment and utilize required personal protective equipment (PPE).

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support initiatives, which include commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits in alignment with company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) that allows for purchasing company stock at a discounted rate.

• Potential variable annual bonus based on company, team, and/or individual performance outcomes.