Field Service Engineer III – Chromatography/Mass Spectrometry

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instruments.

• Conduct preventive maintenance and emergency repairs to enhance customer productivity and instrument availability.

• Provide technical support and establish trusted relationships with customers.

• Oversee service schedules, complete documentation, and finalize work orders using company systems.

• Complete product training and uphold technical certifications.

• Operate safely in customer laboratory environments while adhering to both company and customer safety protocols.

• Collaborate with colleagues in the Service organization to offer technical support and share expertise.

• Represent Thermo Fisher Scientific professionally during customer interactions.

• Provide support to customers across Western Canada, including Alberta, British Columbia, and Saskatchewan.

• Travel daily within the assigned territory, with approximately 50% of overnight travel throughout Western Canada.

• Attend initial and ongoing technical training primarily located in the United States.

⛳️ Requirements

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical field.

• Over 5 years of field service experience in supporting analytical instrumentation or equivalent technical background.

• Technical proficiency in Chromatography and Mass Spectrometry instrumentation.

• Hands-on service experience with at least three listed technologies is highly preferred.

• Strong troubleshooting, diagnostic, and problem-solving capabilities.

• Exceptional customer service, communication, and organizational skills.

• Ability to work independently while managing multiple priorities in a dynamic field environment.

• Professional proficiency in English (both spoken and written) is required.

• Commitment to safety in customer laboratory environments.

• Valid Canadian driver's license with a clean driving record.

• Capability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment.

• Frequent travel across Canada, including regular overnight trips.

• Eligibility for international travel, including to the United States, and the ability to obtain and maintain necessary travel documentation, such as a valid passport.

• Must be legally authorized to work in Canada; visa sponsorship and international relocation assistance are not available.

🏝️ Benefits

• Competitive compensation and benefits.

• Ongoing technical development.

• Initial and continuous technical training.

• Opportunities for career advancement.

• Meaningful work that contributes to advancing science and improving lives.