Field Service Engineer III – Chromatography, Mass Spectrometry

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation.

• Perform preventive maintenance and emergency repairs to enhance customer productivity and maximize instrument uptime.

• Provide outstanding technical support and foster trusted relationships with customers.

• Manage service schedules, maintain documentation, and efficiently close work orders using company systems.

• Complete necessary product training and uphold technical certifications.

• Adhere to safety protocols while working in customer laboratory environments, following both company and customer safety guidelines.

• Collaborate with Service colleagues to offer technical assistance and share expertise.

• Represent Thermo Fisher Scientific in a professional manner during customer interactions.

• Support customers throughout Western Canada through daily field travel and occasional overnight trips.

• Engage in initial and continuous technical training in the United States.

⛳️ Requirements

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical field.

• Over 5 years of field service experience supporting analytical instrumentation or equivalent technical background.

• Proficiency in both Chromatography and Mass Spectrometry instrumentation.

• Hands-on service experience with at least three relevant technologies is highly preferred.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Exceptional customer service, communication, and organizational abilities.

• Capability to work independently and manage multiple priorities in a dynamic field environment.

• Professional proficiency in English, both spoken and written.

• Strong commitment to safety in customer laboratory settings.

• Valid Canadian driver's license with a clean driving record.

• Ability to lift up to 50 lbs. with assistance and regularly transport service tools and equipment.

• Frequent travel across Canada and regular overnight travel is required.

• Eligibility for international travel, including to the United States.

• Capacity to obtain and maintain necessary travel documentation, including a valid passport.

• Must already possess legal authorization to work in Canada; visa sponsorship and international relocation assistance are not provided.

• Experience in laboratory or bench chemistry is considered an asset.

🏝️ Benefits

• Ongoing technical development and training opportunities.

• Competitive salary and benefits package.

• Opportunities for career advancement.

• Engaging work with cutting-edge technology.

• Initial and continuous technical training provided.

• Support for travel documentation requirements and access to necessary training/business travel.