Field Service Engineer, III

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the technical authority for diagnosing and resolving intricate equipment challenges.

• Offer guidance, mentorship, and assistance to junior Field Service Engineers.

• Support the training and onboarding process for new team members.

• Lead the installation and configuration of sophisticated equipment at client locations.

• Conduct routine maintenance, troubleshooting, and urgent repairs.

• Ensure that all tasks comply with company standards and client specifications.

• Provide exceptional customer service and technical assistance.

• Facilitate on-site training and offer system guidance to end users.

• Foster strong customer relationships to promote long-term success.

• Plan, organize, and execute field service projects effectively.

• Manage resources and timelines to guarantee timely project completion.

• Keep precise service documentation, reports, and equipment records.

• Ensure compliance with company policies, safety standards, and industry regulations.

• Identify and execute process enhancements to improve service efficiency and quality.

• Assist in managing inventory of tools, parts, and calibration equipment.

• Present a positive image while interacting with the Service Group.

• Supervise and provide technical assistance to junior FSEs.

• Cultivate a collaborative, proactive, results-driven team environment.

• Oversee team organization, documentation, preventive maintenance, and calibration jig inventory.

• Collaborate with Sales and colleagues.

⛳️ Requirements

• FSE III typically requires 7 - 10 years of relevant experience.

• An AA/AS Degree is preferred; alternatively, 7 years of mechanical and electromechanical equipment repair experience in the Surface Mount Technology sector may substitute for a degree.

• A valid U.S. Driver’s License is required.

• A valid U.S. passport is necessary.

• Willingness to travel frequently, both domestically and internationally, up to 80% of the time.

• Ability to lift 60–75 lbs is required.

• Must be able to work around and within equipment.

• Must have the capability to bend into machinery without limitations.

• Advanced technical skills in diagnosing and resolving complex equipment issues are essential.

• Professional appearance and demeanor are expected.

• Demonstrated competence and high-level service delivery.

• Timeliness and accuracy in documentation are crucial.

• Maintenance of current and quality preventive maintenance records is required.

• Responsible for keeping inventory of Calibration Jigs.

• Care for company assets, including tools, laptop, and cell phone.

• Ability to work collaboratively with Sales and peers.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• LTD insurance.

• Paid Parental Leave.

• 401k with matching contributions.

• Generous tuition reimbursement program.

• Equal employment opportunity and fair treatment.

• Opportunities for career development.