Field Service Engineer III – Analytical Instrumentation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Trace Elemental instrumentation.

• Execute preventive maintenance and emergency repairs to enhance customer productivity and ensure instrument uptime.

• Provide technical support and foster trusted relationships with customers.

• Oversee service schedules, complete necessary documentation, and finalize work orders using company systems.

• Fulfill required product training and maintain all relevant technical certifications.

• Adhere to safety protocols while working in customer laboratory environments, following both company and customer safety standards.

• Collaborate with team members across the Service organization to deliver technical support and share expertise.

• Represent Thermo Fisher Scientific with professionalism in all customer interactions.

• Assist customers throughout Greater Montreal, Quebec, and occasionally in Eastern Canada.

• Travel to the United States for initial and ongoing technical training as well as business support.

⛳️ Requirements

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical field.

• More than 5 years of field service experience supporting analytical instrumentation or equivalent technical experience.

• Preference for experience with both Chromatography and Trace Elemental instrumentation.

• Hands-on service experience with at least three of the following: Ion Chromatography, Liquid Chromatography, ICP-OES, and ICP-MS is preferred.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Required professional proficiency in both spoken and written French and English.

• Ability to work independently while managing multiple priorities in a dynamic field environment.

• Strong commitment to safety within customer laboratory settings.

• Valid driver's license with a clean driving record.

• Capability to lift up to 50 lbs. with assistance and frequently transport service tools and equipment.

• Willingness to travel frequently throughout Quebec and occasionally for overnight trips.

• Eligibility for international travel, including to the United States.

• Ability to obtain and maintain essential travel documentation, including a valid passport.

• Must already possess legal authorization to work in Canada; visa sponsorship and international relocation assistance are not available.

🏝️ Benefits

• Competitive compensation and benefits.

• Ongoing technical development opportunities.

• Initial and continuous technical training provided.

• Pathways for career advancement.

• Meaningful work that supports customers globally.

• Reasonable accommodations for individuals with disabilities.