Field Service Engineer II – Southwest Region

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Perform on-site installation of advanced equipment and adhere to testing protocols to guarantee proper functionality.

• Execute scheduled planned maintenance visits on-site.

• Offer diagnosis and repair assistance to customers and fellow field personnel.

• Foster positive working relationships with customers, system users, and team members.

• Travel frequently, often on short notice, to client locations to address issues or support other field service staff.

• Complete and submit detailed field service reports.

• Deliver training to customers and users regarding system maintenance.

• Provide feedback to product quality teams.

• Update and rectify Thermo Fisher system documentation.

• Offer guidance for reports, including identifying and isolating unresolved system issues.

• Serve as a subject matter expert and resource for training purposes.

• Support customers throughout the Southwest Region, primarily in Albuquerque, New Mexico, as well as in California, Arizona, Colorado, and Oregon.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of practical technical experience with electronic systems, encompassing the installation, troubleshooting, repair, and calibration of advanced analytical tools such as SEM, TEM, FIB, or similar systems.

• In-depth knowledge and extensive experience in diagnosing and repairing ultra-high vacuum and high voltage systems, or similar technologies.

• Ability to effectively engage with customers.

• Strong interpersonal communication skills.

• Professional proficiency in English.

• Proven track record of repairing sophisticated systems and subsystems down to the component level.

• Proficient in MS-DOS and Windows software environments.

• Capability to read and interpret schematics.

• Familiarity with UHV phenomena and technology.

• Ability to obtain a valid passport and travel regionally and internationally as needed.

• Valid driver's license.

• Ability to lift up to 50 lbs.

• Willingness to work with necessary PPE, including safety glasses, gowns, gloves, lab coats, and earplugs as applicable.

🏝️ Benefits

• Fully remote work arrangement.

• Up to 50% travel.

• Standard Monday-Friday work schedule.

• Support in achieving career aspirations.

• Training opportunities, which include customer/user training and subject matter expert training.