Field Service Engineer II, Scotland

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, maintain, troubleshoot, and repair intricate analytical and scientific instruments.

• Provide outstanding field service to customers in research, industrial, and healthcare environments.

• Deliver exceptional customer service.

• Train and assist customers in the operation of equipment.

• Document service activities and generate comprehensive reports.

• Address customer requirements with minimal notice.

• Operate across designated territories and diverse laboratory settings.

⛳️ Requirements

• A minimum of 2 years of practical technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Familiarity with Flow Cytometry is considered a plus.

• Preferred educational backgrounds include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are beneficial.

• Proficient troubleshooting skills in electronics and mechanics, with the ability to diagnose issues to the assembly level.

• Excellent customer service skills alongside strong written and verbal communication abilities.

• Strong organizational skills and effective time management capabilities.

• Proficient in using Microsoft Office Suite and service management software.

• Capable of reading and interpreting technical documents and schematics.

• A valid driver's license and the willingness to travel 50–75% within the assigned territory.

• Physical capacity to lift up to 50 lbs and work in various laboratory conditions.

• Proficiency in English is mandatory; knowledge of additional languages is advantageous.

• Strong problem-solving skills with the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond swiftly to customer needs.

• Capability to effectively train and support customers in equipment operation.

• Experience in documenting service activities and creating detailed reports.

• Proven track record in achieving customer satisfaction goals.

• Compliance with all Good Manufacturing Practices (GMP) safety standards.

• Ability to work with necessary personal protective equipment (PPE).

🏝️ Benefits

• Fully remote work arrangement.

• Full-time employment.

• Standard Monday–Friday work schedule.