Field Service Engineer II, Molecular

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments.

• Provide outstanding field service to clients in research, industrial, and healthcare environments.

• Diagnose equipment problems at the component level.

• Deliver exceptional customer service.

• Train and assist customers with equipment operation.

• Document service activities and generate detailed reports.

• Respond promptly to customer needs, even on short notice.

• Travel daily within the designated territory, with the potential for up to 50% overnight travel.

• Operate in various laboratory settings while adhering to safety and quality standards.

⛳️ Requirements

• Associate's Degree or equivalent field service experience, or military background.

• 3–5 years of practical experience as a Service Engineer is preferred, especially with analytical instrumentation.

• Preferred educational backgrounds include Electronics, Engineering, Physics, Chemistry, or a related technical field.

• Additional relevant certifications are advantageous.

• Proficient in electronics and mechanical troubleshooting, including diagnosing at the component level.

• Hands-on experience with molecular instrumentation (FTIR, Raman, UV-Vis) is preferred.

• Excellent written and verbal communication skills, particularly in customer service.

• Strong organizational skills and effective time management.

• Proficient in Microsoft Office suite and service management software.

• Valid driver's license required.

• Ability to travel daily within assigned territory and up to 50% overnight.

• Physical capability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; additional languages are beneficial.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond to customer requests on short notice.

• Ability to train and support customers in operating equipment.

• Experience in documenting service activities and preparing detailed reports.

• Proven track record of achieving customer satisfaction goals.

• Compliance with Good Manufacturing Practices (GMP) safety standards and use of necessary PPE.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.