Field Service Engineer II – LSG

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Install, maintain, troubleshoot, and repair intricate analytical and scientific instruments.

• Identify electronic and mechanical problems and implement effective solutions.

• Deliver responsive technical support along with outstanding customer service.

• Educate and assist customers in the safe and effective use of equipment.

• Document service activities and compile precise, detailed reports.

• Read and interpret technical documentation and schematics.

• Address customer service needs on short notice when required.

• Adhere to safety protocols and quality standards.

• Travel 50–75% within the designated territory.

• Operate in diverse laboratory settings while striving to achieve customer satisfaction objectives.

⛳️ Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Two years of hands-on technical experience with the installation, troubleshooting, and repair of complex analytical instruments is preferred.

• Experience in documenting service activities and preparing comprehensive reports.

• Proven track record of achieving customer satisfaction goals.

• Strong skills in electronics and mechanical troubleshooting.

• Proficiency in Microsoft Office Suite and service management software.

• Capability to read and interpret technical documentation and schematics.

• Strong problem-solving skills and the ability to work independently.

• Competence in effectively training and supporting customers on equipment operation.

• Proficiency in English.

• Valid driver’s license and readiness to travel 50–75% within the assigned territory.

• Physical capability to lift up to 50 lbs and work in various laboratory environments.

• Ability to respond promptly to customer needs.

• Commitment to adhering to safety protocols and quality standards.

• Compliance with Good Manufacturing Practices and relevant safety protocols.

• Ability to work with hazardous/toxic materials and utilize required Personal Protective Equipment (PPE).

🏝️ Benefits

• Annual incentive plan bonus.

• Healthcare benefits.

• Employee benefits package.

• Opportunities for career advancement and development.

• Innovative, forward-thinking company culture.