Field Service Engineer II, Liquid Handler

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Assemble, install, repair, test, calibrate, and maintain electromechanical instrumentation and systems supported by TDX.

• Inspect and test electronic and mechanical components against drawing tolerances and written specifications.

• Deliver high-quality and prompt service and repairs to ensure customer satisfaction.

• Conduct equipment installation, maintenance, service repairs, preventative maintenance, and field upgrade modifications.

• Order and manage repair parts and their cycle times effectively.

• Maintain customer service logs alongside internal service records.

• Communicate with customers to ensure issues are resolved and follow up as necessary.

• Maintain and calibrate tools and testing equipment.

• Comply with Health and Human Services, environmental health and safety, and other regulatory requirements.

• Utilize internal processes to address customer service delivery challenges and perform root cause analysis.

• Travel a minimum of 75% of the time to any required covered region.

• Independently schedule planned maintenance and on-demand services.

• Troubleshoot on-site and validate root causes identified by technical specialists.

• Develop extensive technical knowledge of One Lambda (TDX) equipment.

• Provide field responses supporting One Lambda automation.

• Collaborate with customers, sales personnel, product specialists, customer support, vendors, and regulatory and quality-control teams.

• Define and implement work schedules while adhering to budget guidelines.

• Foster professional relationships with customers and the sales team.

⛳️ Requirements

• Must be legally authorized to work in the United States without sponsorship.

• Must successfully pass a comprehensive background check, including drug screening.

• Bachelor of Science degree in mechanical or electrical engineering is preferred, or 3+ years of field equipment service experience.

• Familiarity with and prior experience in Tecan automation hardware/software is preferred.

• Hands-on experience in maintaining, calibrating, and repairing electromechanical medical devices.

• Ability to read and utilize schematics and wiring diagrams.

• Experience in reading, understanding, and executing written and/or verbal assembly, test, and inspection procedures.

• Knowledge of bench-top electromechanical assembly, problem-solving, repair, and testing techniques.

• Proficient in soldering.

• Excellent written and verbal communication skills.

• Comfortable using Windows 7 and Windows 10 operating systems.

• Proficiency in Microsoft Office Professional.

• Familiarity with HLA laboratories and testing procedures.

• Applied knowledge of automated equipment systems and precision mechanically controlled motion systems.

• Understanding of mechanics, fluid mechanics, and thermodynamics.

• Ability to exercise independent discretion and sound judgment.

• Capability to plan and prioritize work consistently and reliably.

• Flexibility to reschedule planned services in order to prioritize ad hoc service calls.

• Ability to maintain the confidentiality of sensitive laboratory and business information.

• Proficient in meticulous computer data entry.

• Ability to establish and sustain effective working relationships.

• Willingness to travel at least two or more times per month.

• Capability to lift 50–75 lbs occasionally.

• Ability to work with protective gloves and potentially biohazardous materials and chemical reagents.

• Proficient in using standard hand tools and light-duty power tools.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance outcomes.

• National medical and dental plans.

• National vision plan.

• Health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance.

• Short- and long-term disability coverage.

• 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) with discounted company stock.