Field Service Engineer II – LCMS

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Perform installation, preventive maintenance, repair support, and training for Chromatography and Mass Spectrometry products.

• Achieve customer SLA and internal KPI targets.

• Ensure a high level of customer satisfaction throughout all service activities.

• Share insights and experiences regarding product services and applications with colleagues.

• Contribute to the knowledge base to enhance work efficiency and effectiveness.

• Support the Commercial Team by providing technical information, training, and demonstrations.

• Accurately document field service activities, including installation and service work reports, and submit them promptly through the designated system.

• Travel up to 75% within the assigned Maryland/DC territory.

⛳️ Requirements

• Bachelor’s degree in analytical chemistry, engineering, physics, or a related field, along with 2+ years of hands-on technical experience in installing, troubleshooting, and repairing LC/MS instruments, or an advanced degree with relevant experience.

• Strong skills in electronics and mechanical troubleshooting, including component-level diagnostics.

• Capability to read and interpret technical documentation and schematics.

• Experience with ultra-high vacuum systems and high-voltage equipment is preferred.

• Proven experience in documenting service activities and creating detailed reports.

• Ability to train and assist customers in operating equipment.

• Commitment to safety protocols and quality standards.

• Demonstrated ability to meet customer satisfaction objectives.

• Excellent written and verbal communication skills for customer service.

• Strong organizational and time-management skills.

• Excellent problem-solving abilities and the ability to work independently.

• Proficient in Microsoft Office suite and service management software.

• Physical capability to lift up to 50 lbs. and work in various laboratory settings.

• Must be legally authorized to work in the United States without sponsorship, now or in the future.

• Must be able to successfully pass a comprehensive background check and drug screening.

• Relocation assistance is not available.

🏝️ Benefits

• Variable annual bonus based on the performance results of the company, team, and/or individual.

• Selection of national medical and dental plans.

• National vision plan that includes health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays per year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability insurance.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allowing purchase of company stock at a discounted rate.