Field Service Engineer II – Bulk Elemental Analysis

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at client locations

• Diagnose equipment problems, determine root causes, and advise on corrective measures

• Conduct preventative maintenance to enhance instrument reliability and reduce downtime

• Oversee service calls, manage parts inventory, and document services through customer management systems

• Act as a technical liaison between clients and Thermo Fisher teams, including Technical Support, Sales, and Engineering

• Deliver training on equipment operation and safety to both customers and colleagues

• Assist with analytical instrumentation utilized in mining, metals, cement, batteries, food, chemicals, and other essential production sectors

⛳️ Requirements

• High school diploma with over 4 years of practical experience in field service, technical support, analytical instrumentation, or a similar technical field; or a Bachelor’s degree in Science, Engineering, or a related discipline

• Familiarity with optical emission spectroscopy (OES), x-ray fluorescence (XRF), or x-ray diffraction (XRD) instrumentation is highly advantageous

• Robust technical troubleshooting and problem-solving capabilities

• Experience in supporting scientific, analytical, or other intricate technical equipment

• Excellent customer service and communication abilities

• Capacity to work independently with minimal oversight

• Proficient in prioritizing multiple service requests while maintaining clear documentation

• Willingness to work at customer sites and manage a travel-heavy territory

• Willingness to travel up to 70–75% within Ontario and other necessary locations

• Valid driver's license and a clean driving record

• Ability to safely lift 50 lbs. with assistance and regularly lift/carry 25–30 lbs.

• Capability to engage in physical activities such as standing, walking, kneeling, crouching, reaching, pushing, pulling, and performing repetitive motions

• Comfort working in diverse customer-site environments

• Able to lift 40 lbs. independently

• Compliance with all Good Manufacturing Practices (GMP) Safety Standards

• Some level of personal protective equipment (PPE) required

• Will be required to handle hazardous/toxic materials

🏝️ Benefits

• Annual incentive program

• Healthcare benefits

• Opportunities for career advancement within a global organization