Field Service Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement training programs for customers and local service partners.

• Produce documentation for commissioning, operation, maintenance, service, and troubleshooting.

• Oversee WEG and third-party equipment warranties, which include transformers, power converters, batteries, and related components.

• Organize, manage, and carry out commissioning activities for installed BESS projects.

• Coordinate and manage scheduled maintenance services conducted by WEG and third-party service providers.

• Administer and manage corrective and emergency service operations.

• Aid in the administration of Operations & Maintenance (O&M) agreements.

• Formulate service plans to support and sustain the installed customer base.

• Monitor operating systems via remote access platforms to ensure system performance, availability, and reliability objectives are met.

• Offer technical support for installed systems, participating in a 24/7 support rotation.

• Interact with customers, system operators, and service partners to coordinate system operations and scheduling.

• Manage spare parts inventory and logistics.

• Maintain the tools, equipment, and materials necessary for safe and effective service activities.

• Complete service documentation and reports as required.

• Execute additional duties and responsibilities as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in field service, commissioning, maintenance, technical support, power systems, automation, industrial equipment, or related areas.

• Preferred experience in troubleshooting electrical, electronic, automation, power conversion, or energy storage equipment.

• Familiarity with electronic equipment, including power converters.

• Understanding of PLCs and industrial automation systems.

• Capability to utilize diagnostic and testing tools and equipment.

• Proficient in reading and interpreting schematics, drawings, and technical documentation.

• Knowledge of power and distribution transformers.

• Preferred experience with Battery Energy Storage Systems (BESS).

• Proficiency in Microsoft Office Suite.

• Awareness of applicable safety standards, regulations, and industry practices.

• Strong troubleshooting, analytical, and problem-solving abilities.

• Effective verbal and written communication skills.

• Excellent organizational and time management capabilities.

• Ability to work independently as well as collaboratively within cross-functional teams.

• Strong customer service orientation and attention to detail.

• Preferred experience in supporting customers, contractors, service providers, or industrial facilities.

• Experience with renewable energy, utility-scale electrical equipment, or energy storage systems is advantageous.

• High School Diploma or GED is required.

• Must possess authorization to work in the United States.

• WEG Electric Corp. does not provide visa sponsorship for this position.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Enjoyable work environment.