This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Respond promptly to repair requests, installations, preventative maintenance, and various service calls.

• Offer advanced remote and on-site escalation assistance for Digital Pathology Equipment throughout the North American Selling Unit.

• Reduce customer downtime while creating revenue opportunities.

• Communicate trends and resolve parts-related issues.

• Distribute technical memorandums, bulletins, and associated information.

• Engage in regular Service Excellence calls to discuss trends, upcoming changes, and best practices.

• Work collaboratively with product management and relevant Business Unit departments to assess and uphold instrument quality reporting.

• Recognize declining quality trends and devise potential countermeasures.

⛳️ Requirements

• An Associate’s degree combined with 3+ years of experience in diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation, or equivalent military experience working with mechanical, technical, laboratory, pneumatic, or related instruments.

• A Bachelor’s degree with a preference for IT networking experience.

• Willingness to travel 90%, including overnight trips within and outside the designated territory.

• A valid driver’s license with a satisfactory driving record.

• Capability to lift, move, or carry equipment weighing up to 40 lbs.

• Preferred experience in Field Service Engineering for diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.

• Preference for candidates with Field Service Engineering and/or Networking/IT systems experience.

• Strong technical expertise and analytical problem-solving skills.