Field Service Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Install, conduct planned and corrective maintenance on, and enhance Alamar’s ARGO platform at customer locations.

• Deliver remote and on-site customer support, primarily within the western United States.

• Establish and nurture positive relationships with both customers and team members.

• Quickly respond to customer inquiries and ensure they are documented in the CRM system.

• Collaborate with team members to deliver comprehensive solutions to customer-related challenges.

• Provide insights from the Voice of Customer to guide product enhancements.

• Develop and improve scalable customer support processes to accommodate future growth.

⛳️ Requirements

• A positive “can do” attitude is essential.

• A self-motivated individual who is adaptable and pays attention to detail.

• Bachelor’s degree or equivalent in a relevant field, along with 2 years of field-based experience.

• Exceptional communication skills across all organizational levels.

• A pragmatic thinker with an effective and clear approach to problem-solving.

• Excellent written, verbal, and presentation abilities, capable of communicating complex information with clarity.

• Strong focus on process improvement, effective problem-solving skills, and a steadfast commitment to quality.

• Willingness and ability to travel from your home location to customer sites throughout the Western US and potentially beyond, including some international travel.

• Authorization to work in the United States verified through E-Verify.

🏝️ Benefits

• Bonus

• Equity

• Benefits