Field Service Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Install, maintain, and repair designated diagnostic instruments.

• Perform preventive maintenance and corrective repairs as required.

• Identify and diagnose technical issues across various complex instruments.

• Accurately document resolutions and complete service calls within specified timelines.

• Address customer concerns from resolution to escalation.

• Foster customer relationships through proactive communication.

• Organize and prioritize service visits throughout the San Diego area.

• Keep an accurate inventory of equipment and supplies.

• Participate in on-call rotation, after-hours support, training travel, and critical account assistance.

• Adhere to regulatory, quality system, and laboratory safety protocols.

• Maintain documentation for audit purposes.

• Collaborate with cross-functional teams to achieve business objectives.

• Provide mentorship to fellow Field Service Representatives.

• Achieve service sales, cost-of-service, and KPI benchmarks.

• Utilize remote support tools to enhance instrument uptime.

• Maintain certifications through continuous training and professional development.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience in a related field.

• 2–5 years of experience in Engineering or Laboratory Technology.

• Willingness to travel 40% within the designated territory.

• Possession of a valid driver’s license.

• Strong troubleshooting and problem-solving abilities with laboratory instruments.

• Capability to work independently as well as collaboratively within a team.

• Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools.

• Strong communication and interpersonal skills.

• Ability to perform physical tasks, including lifting, carrying, pushing, or pulling weights exceeding 20 pounds/9 kilos regularly or daily.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan, subject to eligibility.

• Retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement for further education.

• Freedom 2 Save program for student debt assistance.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Comprehensive health and wellness benefits.

• Commitment to equal opportunity and workforce diversity.