Field Service Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Install, maintain, and repair diagnostic instruments.

• Perform preventive maintenance and corrective repairs.

• Diagnose technical issues across intricate instruments.

• Accurately document resolutions and complete service calls within specified timelines.

• Manage customer concerns from resolution to escalation.

• Foster strong customer relationships through proactive communication.

• Organize and prioritize service visits throughout the San Diego area.

• Keep precise inventory records.

• Participate in on-call rotation, after-hours support, training travel, and critical account assistance.

• Adhere to regulatory, quality system, and laboratory safety protocols.

• Maintain documentation for audit purposes.

• Collaborate with cross-functional teams.

• Provide mentorship to other Field Service Representatives.

• Achieve service sales, cost-of-service, and KPI objectives.

• Utilize remote support tools to enhance instrument uptime.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience.

• 2–5 years of experience in Engineering or Laboratory Technology.

• Willingness to travel 40% within the assigned territory.

• Valid Driver’s License.

• Strong troubleshooting and problem-solving abilities with laboratory instrumentation.

• Capability to work independently and excel in team settings.

• Proficient in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools.

• Excellent communication and interpersonal skills.

• Commitment to maintaining certifications through ongoing training and development.

🏝️ Benefits

• Opportunities for career development with an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Retirement savings plan with substantial employer contributions.

• Tuition reimbursement options.

• Freedom 2 Save student debt program.

• FreeU education benefit.

• Access to a variety of career opportunities.

• Comprehensive health and wellness benefits.