Field Service Engineer – IC-LC-MS

This is a fully remote position, open to applicants in Italy.

📋 Description

• Conduct on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments.

• Execute tasks related to the instrumental sector with optimal efficiency.

• Ensure customer satisfaction through exceptional repair and support services.

• Collaborate with ULS teams and Sales while keeping a client-centered approach.

• Prioritize and schedule repair, maintenance, and qualification tasks.

• Manage spare parts inventory, tools, manuals, and testing equipment.

• Promote and sell installation services, extended service contracts, preventative maintenance, and associated services.

• Inform customers about new products and upgrades, and communicate sales opportunities to account representatives.

• Carry out service activities in alignment with company values and the 4i principles.

• Maintain a clear focus on cost-saving measures.

• Train and assist customers in operating equipment.

• Document service activities and create comprehensive reports.

⛳️ Requirements

• Advanced Degree required, with no prior experience needed, or a Bachelor's Degree with 2 years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred academic disciplines include Electronics, Engineering, Physics, Chemistry, or a related technical field.

• Additional relevant certifications are a plus.

• Strong skills in electronics and mechanical troubleshooting, including component-level diagnosis.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent written and verbal communication skills, particularly in customer service.

• Strong organizational and time management skills.

• Proficient with the Microsoft Office suite and service management software.

• Ability to read and interpret technical documentation and schematics.

• Valid driver's license and willingness to travel up to 50–75% within the designated territory.

• Capability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Capacity to respond promptly to customer needs.

• Ability to effectively train and support customers in equipment operation.

• Experience in documenting service activities and preparing detailed reports.

• Proven track record in achieving customer satisfaction goals.

🏝️ Benefits

• Full-time employment.

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.