Field Service Engineer I – IC/LC/GCMS

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Install, maintain, and repair a variety of high-value analytical instruments, including chromatography systems.

• Ensure that advanced scientific instruments operate at optimal performance.

• Provide outstanding technical service to clients.

• Foster strong relationships with customers to advance essential research and innovation.

• Act as a representative of Thermo Fisher Scientific during customer interactions.

• Address and resolve complex technical challenges.

• Assist customers in achieving scientific breakthroughs that contribute to a healthier, cleaner, and safer world.

⛳️ Requirements

• Bachelor's Degree; no prior experience is necessary.

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or related technical disciplines.

• Prior experience in installing, troubleshooting, and repairing sophisticated analytical instruments is preferred.

• Advanced degrees or specialized certifications are advantageous.

• Exceptional customer service skills and a professional demeanor are required.

• Strong verbal and written communication skills are essential.

• Fluency in English is mandatory; additional language skills are a plus.

• Proven problem-solving skills and analytical thinking abilities are necessary.

• Proficient in Windows operating systems, MS Office, and service management software.

• Capable of reading and interpreting technical diagrams, schematics, and documentation.

• Valid driver's license and willingness to travel up to 50-75% of the time.

• Physical capability to lift up to 50 lbs and stand for extended periods.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Availability to work flexible hours and respond to emergency service requests.

• Must be able to obtain necessary credentials for accessing customer facilities.

• Must be eligible to obtain U.S. Government security credentials.

• Strong organizational skills with the ability to manage time efficiently.

• Collaborative mindset with the capability to work independently.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance coverage.

• Short- and long-term disability benefits in accordance with company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employee Stock Purchase Plan (ESPP) that allows the opportunity to purchase company stock at a discount.

• Variable annual bonus based on company, team, and/or individual performance results, in line with company policy.