Field Service Engineer I

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, maintain, and repair a variety of high-value analytical instruments, such as electron microscopes and chromatography systems.

• Ensure that advanced scientific instruments function at optimal performance.

• Provide outstanding technical services as a representative of the company.

• Cultivate strong relationships with customers to support critical research and innovation.

• Diagnose and resolve intricate instrument issues.

• Assist customers in achieving scientific breakthroughs that contribute to a healthier, cleaner, and safer world.

⛳️ Requirements

• Bachelor's Degree; no previous experience necessary.

• Preferred fields include Engineering (Electrical, Electronics, Mechanical, Biomedical) or other related scientific disciplines.

• Advanced degrees or specialized certifications are advantageous.

• Solid electronics and mechanical skills, with the capability to troubleshoot down to the component level.

• Exceptional customer service abilities and a professional demeanor.

• Strong verbal and written communication skills.

• Proficiency in English is required; additional language skills are a plus.

• Proven problem-solving skills and analytical thinking.

• Competence with Windows operating systems, MS Office, and service management software.

• Ability to read and interpret technical diagrams, schematics, and documentation.

• Valid driver's license is necessary.

• Willingness to travel up to 50-75% of the time.

• Physical capability to lift up to 50 lbs and stand for extended periods.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Flexibility to work varied hours and respond to emergency service requests.

• Must be able to acquire necessary credentials to access customer facilities.

• Strong organizational skills and effective time management abilities.

• Team-oriented mindset with the ability to work independently.

🏝️ Benefits

• Variable annual bonus contingent on company, team, and/or individual performance outcomes.

• Selection of national medical and dental plans.

• National vision plan, which includes health incentive programs.

• Employee assistance and family support initiatives.

• Commuter benefits available.

• Tuition reimbursement offered.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance provided.

• Short- and long-term disability coverage.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) with the opportunity to buy company stock at a discount.