Field Service Engineer – Hicksville, NY

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct on-site installations, maintenance, validations, diagnostics, troubleshooting, servicing, and repairs of intricate laboratory equipment and systems.

• Provide guidance to customers on the operation and upkeep of systems.

• Act as the company representative for customers on both administrative and technical issues for designated projects.

• Support system hardware and software, personal computers, as well as networking and wireless networking.

• Collaborate with customers to comprehend analytical workflows and customize training, support, and upgrade services.

• Identify potential revenue streams, including billable work, consumables, and service leads.

• Manage assigned tools, testing equipment, telecommunications equipment, and service-parts inventory.

• Report opportunities for product quality enhancement through the quality notification process.

• Complete administrative duties including time reporting and mandatory training.

• Ensure compliance with health, safety, security, environmental, and operational standards.

• Manage hazardous waste in accordance with applicable regulations when necessary.

• Travel via air, vehicle, or other means as business necessitates, typically up to 50% of the time.

⛳️ Requirements

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, including military experience, along with 3 years of direct experience in laboratory equipment repair; OR an Associate Degree with 5 years of direct laboratory equipment repair experience; OR a High School Diploma with 7+ years of direct laboratory equipment repair experience.

• In-depth knowledge of analytical equipment, laboratory settings, and/or instrument-control software.

• Vendor certification for relevant laboratory equipment is preferred.

• Familiarity with laboratory safety protocols.

• Willingness to travel as business requires, typically up to 50% of the time.

• Valid driver's license and safe driving skills.

• Excellent interpersonal, written, and verbal communication abilities.

• Strong technical critical-thinking skills and meticulous attention to detail.

• Proficient customer-service skills and capability to interpret client requests.

• Aptitude for technical and practical tasks.

• Proficient in MS Office applications, including Outlook, PowerPoint, and Word.

• Ability to follow and create both written and verbal instructions, and comprehend technical bulletins and service manuals.

• Capability to work under time constraints, maintain focus and concentration, and work safely amid potential hazards.

• Ability to function in laboratories and controlled environments that require personal protective equipment.

• Capacity to remain stationary for over 25% of the time and perform frequent bending, squatting, stretching, and reaching.

• Ability to occasionally lift or move up to 25 pounds, with potential occasional lifting of up to 50 pounds.

• Required close-range and distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

• Ability to manage hazardous waste in accordance with local, state, and federal regulations.

• May need to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to be able to wear a respirator.

🏝️ Benefits

• Company-provided vehicle, laptop, and mobile phone.

• Company-sponsored advanced certification training and development opportunities.

• Health, safety, security, environmental, and operational training/compliance assistance.

• Commitment to equal opportunity and a culturally diverse workforce.