Field Service Engineer, Gx

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, repair, maintain, and provide qualification services for Fluidigm systems at client locations.

• Diagnose instrument hardware and software issues under various challenging conditions.

• Recognize and communicate opportunities for product and process enhancements.

• Utilize the customer management system to monitor work orders, oversee parts inventory, and fulfill administrative duties.

• Travel around 50% of the time, both on a scheduled and unscheduled basis.

• Operate autonomously while also collaborating as part of the Field Services team.

• Assist with high-value service projects and travel beyond the assigned coverage area when necessary.

• Serve as the primary contact for customers regarding technical and service-related inquiries.

• Provide outstanding service and enhance overall customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree in a Science or Engineering field, coupled with five years of relevant industry experience in the support or service of life science instruments.

• Extensive knowledge of optical, electrical, and mechanical subsystems.

• Proficiency in utilizing root cause analysis and corrective action strategies.

• Strong verbal and written communication abilities.

• Preferred experience in supporting mass spectrometry instrumentation.

• Familiarity with Salesforce.com is preferred.

• Willingness to travel approximately 50% of the time, including both scheduled and unscheduled trips.

• Capability to work independently as well as collaboratively within the Field Services team.

• Readiness to travel outside the designated coverage area when necessary.

🏝️ Benefits

• Inclusive and barrier-free recruitment process.

• Accommodation provided during the recruitment process for applicants with accessibility requirements.

• Commitment to equal opportunity employment.