Field Service Engineer – FTC

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Operate within the assigned field territory

• Service and maintain high-speed cash-handling equipment from Glory Global Solutions

• Independently manage customer service while troubleshooting and repairing equipment

• Develop and sustain positive business relationships with customers

• Track and manage parts and tools efficiently

• Stay updated with technical and functional modifications to company equipment

• Install, maintain, repair, and upgrade field equipment as necessary

• Investigate technical issues, warranty failures, and field failures

• Collaborate with Product Specialists, Service Management, local Service Centres, and partners

• Strategically plan and prioritize workload to align with business objectives and customer requirements

• Diagnose system issues and deliver repair solutions while keeping customers informed

• Document system issues and preventative maintenance in customer site logs

• Collect and record machine data to monitor performance

• Complete machine installations, Engineering Change Notices, and hardware/software upgrades

• Suggest enhancements for equipment service, reliability, and performance

• Escalate complex technical issues to technical support

• Establish and implement preventative maintenance schedules

• Provide customer and internal training as needed

• Undertake additional responsibilities as required by the position and business needs

⛳️ Requirements

• Experience in a similar customer-facing role focused on achieving service levels

• High-standard mechanical proficiency

• Strong electro-mechanical and IT skills

• Knowledge of local Health and Safety regulations and ability to operate within company guidelines

• Flexibility to prioritize, plan, and monitor personal activities, performance, and progress

• Excellent written and verbal customer service and communication abilities

• Logical troubleshooting skills with the capacity to isolate issues at PCB or component levels

• Ability to interpret electrical schematics, logic diagrams, and mechanical drawings

• Understanding of AC/DC power distribution and digital/analogue circuitry

• Availability for on-call work during certain weekends

• Capability to work independently with minimal supervision

• Proficient in using personal computers, Microsoft Office, network navigation, and email communication

• Valid driver's licence holder

🏝️ Benefits

• Company car provided

• 25 days of holiday per year, with the option to purchase up to five additional days each year

• Competitive company pension plan

• Ongoing training and development opportunities

• Private medical insurance for all employees

• Life assurance coverage

• Employee assistance program

• Loyalty awards

• Employee wellbeing events and Mental Health First Aiders available

• Free office parking at main offices