Field Service Engineer – Fluent in Chinese and English

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers with issues both online and offline.

• Address customer inquiries or complaints, typically within a 24-hour timeframe.

• Conduct customer visits as necessary.

• Manage RMA processes in CRM and document returns in an online log.

• Organize service appointments for the upcoming week.

• Engage in weekly team meetings to discuss issues and follow up on RMAs.

• Compile a basic monthly report detailing primary activities.

• Adhere to related call center project task lists and deadlines.

• Maintain effective communication through customer visits.

• Produce feedback or analysis reports.

• Foster and maintain customer relationships and satisfaction.

• Provide training to customers on products or Ananda Link.

• Evaluate service processes to enhance efficiency.

• Assist customer visits with additional support, including business assistance.

⛳️ Requirements

• Must be a U.S.-based candidate.

• Must be available for long-term employment without the need for sponsorship.

• Proficient in both English and Chinese.

• Experience in assembling or repairing industrial products and equipment.

• A minimum of 2 years of relevant work experience.

• Preferred experience and skills in PCBA welding.

• At least a secondary level of education.

• Excellent communication skills.

• Strong knowledge of MS Office and any ERP system.

🏝️ Benefits

• Competitive salary and comprehensive benefits.

• Long-term employment opportunities.

• Flexibility for remote work.

• Occasional travel to client locations.