Field Service Engineer – Electron Microscopy

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Execute field service tasks, which include on-site installations, upgrades, preventive maintenance, and system repairs.

• Address a wide array of hardware and/or software issues that vary in scope and complexity.

• Manage your own work schedule in coordination with direct colleagues, service operations, and management.

• Educate customers on the use of instruments to ensure safe and effective operations.

• Deliver proactive and responsive technical support via telephone and email.

• Generate timely and precise service and expense reports.

• Ensure the highest level of Customer Experience to foster customer satisfaction and loyalty.

• Supply sales leads to the account manager.

• Offer feedback to support teams for the improvement of system documentation and procedure updates.

• Travel up to 30% of the time, primarily to customer locations within Ireland.

• Occasionally support colleagues in the UK and Europe.

⛳️ Requirements

• Generally requires a BEng or preferably an MEng degree in Mechanical or Electronic Engineering, or equivalent experience in a high-tech setting.

• Strong analytical troubleshooting and problem-solving skills.

• Exceptional hand-eye coordination and manual dexterity.

• Proficient communication skills in English, both verbal and written.

• An independent, service-oriented professional who can engage with customers at a high academic level.

• Highly organized, self-reliant, and motivated individual with strong administrative skills.

• Familiarity with Electron Microscopes is a plus.

• A valid clean driving license is required.

• Some level of PPE (Personal Protective Equipment) is necessary.

🏝️ Benefits

• Opportunities for both professional and personal development.

• An engaging and dynamic role within an international environment.