Field Service Engineer, Data Centers

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct start-up, commissioning, and post-start-up field services mainly within the data center sector.

• Serve as ABB’s primary representative for on-site customer interactions.

• Organize and execute service tasks in line with customer orders, quality standards, and first-time-right principles.

• Assess installed equipment and customer operations to pinpoint areas for performance improvement.

• Identify and communicate upgrade, service, and modernization opportunities to internal account teams.

• Prepare job sites, assist project teams, and supervise subcontractor activities.

• Diagnose, troubleshoot, and resolve intricate technical issues utilizing certified tools and methodologies.

• Compile material lists and confirm the availability and quality of necessary parts and tools.

• Suggest and implement enhancements to processes, products, and service delivery.

• Generate precise reports, test records, and documentation signed by customers.

• Provide technical consulting, mentor team members, support certifications, and train clients.

• Carry out work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.

• Maintain ABB’s safety culture, promote HSE practices, report hazards, and ensure appropriate use of PPE.

⛳️ Requirements

• High School diploma/GED with over 10 years of practical experience; OR associate/trade certification with more than 8 years; OR bachelor’s degree with at least 5 years; OR High School diploma/GED with 5 years of equivalent work or military experience in servicing critical power equipment.

• In-depth theoretical understanding across all facets of electrical design.

• Strong familiarity with NEC, safety codes, regulations, and QA standards.

• Exceptional oral and written communication skills catering to both technical and non-technical audiences.

• Proven capability to analyze challenges, enhance processes, and ensure quality results.

• Ability to collaborate effectively with maintenance teams, engineering departments, and management stakeholders.

• Experience in project management or supervisory roles with a demonstrated ability to lead and influence customers and peers.

• Proficient in MS Office, Google Suite, and project/issue-tracking platforms like BIM, Compass, CxAlloy, and Procore.

• Preferred experience with Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, Wireshark, IED Scout, relay testing/configuration, and RTAC configuration.

• Proficient in written and spoken English.

• Currently eligible to work and reside in the United States.

• Willingness and ability to travel extensively and work at customer locations across the nation.

🏝️ Benefits

• Comprehensive travel arrangements, accommodation, and per diem.

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Optional life and AD&D insurance – fully employee funded up to specified maximums.

• Company-paid Short Term Disability – up to 26 weeks.

• Company-paid Long Term Disability – 60% of salary; option to buy-up to 66 2/3% of salary.

• Supplemental benefits – fully employee funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation provided based on years of service for hourly and non-exempt positions.