Field Service Engineer – Canada

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer technical guidance to clients, encompassing the commissioning, installation, and testing of products and equipment.

• Execute corrective and preventive maintenance, enhancements, system upgrades, and installations.

• Foster and uphold high levels of customer satisfaction.

• Address customer inquiries promptly and resolve issues related to quality assurance and medical safety.

• Oversee daily scheduling and ensure accurate, timely communication with customers, dispatchers, managers, and both regional and cross-functional teams.

• Fulfill administrative tasks with precision and punctuality.

• Support the sales team, clinical team, and internal teams, including other on-site service representatives.

• Manage inventory effectively, maintain precise records, and return any unused or defective parts.

• Promote and sell maintenance contract options and assist the sales team within the designated territory.

⛳️ Requirements

• An associate degree in electronics or a comparable combination of education and experience.

• A strong foundation in electronics, electricity, and mechanics.

• Willingness to adapt to a flexible schedule on short notice to meet customer demands.

• Proficient in Excel, PowerPoint, MS Teams, and SharePoint.

• Capable of lifting up to 50 pounds.

• A valid driver's license with a clean driving record for the last three years.

• Exceptional verbal and written communication abilities.

• Demonstrated experience in providing outstanding customer service.

• Capable of multitasking, prioritizing, and planning work-related activities.

• Strong problem-solving skills, analytical thinking, and professional communication in a dynamic, high-pressure, customer-focused setting.

• Self-driven, able to travel, and work autonomously with minimal oversight.

• At least two years of hands-on experience with advanced medical devices and medical lasers.

• Proven technical support capabilities and effective decision-making skills.

• Experience in connecting medical devices to hospital networks.

• Familiarity with ServiceMax/Salesforce.

• Ability to work independently 20% of the time and in the field 80% of the time.

• Willingness to travel overnight 50% of the time or as required.

• Must reside in Alberta (preferred) or Manitoba.

• Previous experience in a hospital operating room and knowledge of surgical center protocols (preferred).

• A bachelor's degree in technology or engineering, along with training or experience in IT (preferred).

🏝️ Benefits

• Comprehensive benefits package that includes health, life, retirement, paid time off, and much more.

• Opportunities for career advancement in a highly collaborative and diverse environment.

• A culture that promotes inclusivity.

• Employment accommodations during the recruitment process.