Field Service Engineer – Benelux

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct field service operations, which include commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems.

• Serve customer locations throughout the Netherlands and the Flemish region of Belgium.

• Regularly travel to customer sites to provide on-site support.

• Occasionally undertake assignments in other TOMRA Sorting business units and regions.

• Create comprehensive service reports following installations, maintenance tasks, and technical interventions.

• Accurately and promptly report service activities, expenses, and any other pertinent documentation.

• Provide on-site training for customer maintenance and service teams, as well as internal Service Engineers.

• Offer technical support via phone.

• Address customer and equipment-related issues directly in the field.

• Collaborate with Sales and Project Management teams by offering technical knowledge and assistance.

• Ensure the optimal performance and reliability of TOMRA Sorting systems.

• Carry out field service tasks efficiently, focusing on cost-effectiveness, quality, and timely execution.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline; alternatively, a technician certification or equivalent engineering qualification accompanied by relevant hands-on experience.

• Excellent communication and presentation abilities.

• Professional proficiency in English is mandatory.

• Proficiency in additional languages, especially Dutch or Flemish, is advantageous.

• Demonstrated technical problem-solving and troubleshooting skills.

• A systematic and solution-oriented mindset.

• Capability to establish relationships with customers and colleagues across various countries, cultures, and business contexts.

• A customer-centric approach.

• High degree of professionalism and interpersonal abilities.

• Willingness to travel extensively across Germany, the Netherlands, and Belgium, with approximately 80% travel required.

• Legal authorization to work in the Netherlands.

• An updated CV in English.

🏝️ Benefits

• Position is home-based.

• Regular travel to customer sites.

• Equal opportunity employer.

• Commitment to a diverse and inclusive workplace.