Field Service Engineer – Benelux

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Conduct field service operations including commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems.

• Operate from a home-based location covering the Netherlands and the Flemish region of Belgium.

• Frequently travel to customer locations, including assignments throughout Germany and Europe.

• Prepare comprehensive service reports following installations, maintenance tasks, and technical interventions.

• Accurately and promptly report service activities, expenses, and other pertinent documentation.

• Provide on-site training for customer maintenance and service teams as well as internal Service Engineers.

• Offer technical support via phone and address customer and equipment-related field issues.

• Collaborate with Sales and Project Management teams by sharing technical insights.

• Ensure the optimal performance and reliability of TOMRA Sorting systems.

• Carry out field service tasks efficiently, emphasizing cost-effectiveness, quality, and timely execution.

⛳️ Requirements

• A degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline; alternatively, a technician certification or equivalent engineering qualification paired with relevant hands-on experience.

• Strong verbal and written communication and presentation skills.

• Capability to convey complex technical concepts in a clear and customer-friendly manner.

• Professional proficiency in English is required.

• Knowledge of Dutch or Flemish language is advantageous.

• Demonstrated technical problem-solving and troubleshooting skills.

• A structured and solution-oriented mindset.

• Ability to foster strong relationships across diverse countries, cultures, and business environments.

• Customer-oriented approach.

• High degree of professionalism and interpersonal abilities.

• Willingness to travel extensively, approximately 80% of the time.

• Legal authorization to work in the Netherlands.

• An updated CV submitted in English.

🏝️ Benefits

• Home-based position / remote work options.

• Extensive travel opportunities within Germany, the Netherlands, and Belgium.

• An inclusive workplace that promotes equal opportunity employment.

• Collaboration with international teams and customers.

• A culture of continuous improvement.

• Opportunities for delivering and receiving technical training.