Field Service Engineer – Benelux

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Engage in field service operations, including commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems throughout Germany and Europe.

• Occasionally take on assignments in various TOMRA Sorting business units and regions.

• Prepare comprehensive and high-quality service reports following installations, maintenance tasks, and technical interventions.

• Ensure prompt and precise reporting of service activities, expenses, and other pertinent documentation.

• Provide on-site training to customer maintenance and service teams, as well as internal Service Engineers.

• Offer technical support via phone and address customer and equipment-related field challenges.

• Work closely with Sales and Project Management teams by sharing technical expertise and assistance.

• Guarantee the optimal performance and reliability of TOMRA Sorting systems.

• Carry out field service tasks effectively, emphasizing cost-efficiency, quality, and timely delivery.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline.

• Alternatively, possess a technician certification or an equivalent engineering qualification along with relevant practical experience.

• Excellent communication and presentation skills, able to elucidate complex technical concepts in a clear and customer-friendly manner.

• Professional proficiency in English is mandatory.

• Additional language skills, especially in Dutch or Flemish, are advantageous.

• Demonstrated technical problem-solving and troubleshooting abilities.

• Methodical and solution-oriented mindset.

• Capacity to forge strong relationships with customers and colleagues across diverse countries, cultures, and business environments.

• Customer-centric approach with a high degree of professionalism and interpersonal skills.

• Readiness to travel extensively throughout Germany, the Netherlands, and Belgium to provide on-site customer support (approximately 80% travel).

• Candidates must possess the legal right to work in the Netherlands.

🏝️ Benefits

• Home-based position.

• Equal opportunity employer.

• Diverse and inclusive workplace.