Field Service Engineer – Benelux

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Carry out field service tasks, which include commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems.

• Serve customer locations in the Netherlands and the Flemish region of Belgium.

• Engage in extensive travel across Germany, the Netherlands, and Belgium, with occasional assignments in other areas.

• Create comprehensive service reports following installations, maintenance tasks, and technical interventions.

• Accurately report service activities, expenses, and pertinent documentation in a timely manner.

• Provide on-site training to customer maintenance and service teams as well as internal Service Engineers.

• Offer technical support via phone and address customer and equipment-related issues in the field.

• Collaborate with Sales and Project Management teams by offering technical expertise and support.

• Ensure the optimal performance and reliability of TOMRA Sorting systems.

• Execute field service tasks effectively, emphasizing cost-efficiency, quality, and timely delivery.

⛳️ Requirements

• A degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline.

• Alternatively, a technician certification or equivalent engineering qualification, coupled with relevant hands-on experience.

• Excellent communication and presentation skills.

• Professional proficiency in English is required.

• Dutch or Flemish language skills are a plus.

• Demonstrated technical problem-solving and troubleshooting abilities.

• Systematic and solution-focused mindset.

• Capability to foster relationships with customers and colleagues across various countries, cultures, and business environments.

• Customer-centric approach with a high degree of professionalism and interpersonal skills.

• Willingness to travel extensively, approximately 80% of the time.

• Legal authorization to work in the Netherlands.

• An updated CV in English.

🏝️ Benefits

• Home-based/remote work opportunities.

• A workplace that promotes equal opportunity, diversity, and inclusivity.

• The chance to engage with innovative sensor-based sorting technologies.

• Occasional assignments in different TOMRA Sorting business units and regions.