Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage in model assessments, engineering design discussions, and safety-in-design evaluations.

• Conduct factory acceptance tests for control systems in collaboration with clients and their designated representatives.

• Identify issues, gather data, ascertain facts, and draw sound conclusions to enhance operations and assess design feasibility.

• Utilize mathematical operations for water treatment chemistry calculations, geometry, chemical formulas, testing reliability and validity, budget analysis, and monitoring Time & Material contract costs.

• Act as a liaison between design engineering and construction teams during the establishment of water treatment plants.

• Detect and rectify equipment alignment challenges and plumbing adjustments during setup.

• Oversee external vendors and suppliers to guarantee that services and products adhere to project specifications and performance standards.

• Uphold safety protocols throughout project implementation.

• Create and implement commissioning timelines and performance plans for water treatment facilities.

• Commission water treatment facilities and confirm that process equipment and control systems operate according to specifications.

• Execute PLC/HMI tasks including control system I/O checks, system networking, program uploads/downloads, ladder logic and function block programming, troubleshooting code, and writing simple logic.

• Offer technical guidance and support to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer locations.

• Formulate standard operating procedures and log sheets for equipment management.

• Develop and conduct both classroom and hands-on training for operating and maintaining process equipment.

• Provide aftermarket services, which encompass site inspections, equipment evaluations, and operator training.

• Compile timely and precise technical reports for customer documentation and future outages.

• Travel 70-80% of the time for extended durations, potentially three weeks away followed by one week of remote work.

⛳️ Requirements

• Possess a Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the water treatment sector.

• Extensive understanding of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations.

• Hold a valid passport and driver's license.

• Willingness to travel extensively (70-80% / approximately 250 days per year) throughout North America and internationally.

• In-depth knowledge of water treatment systems and technologies, including Reverse Osmosis, Ion Exchange, and Thermal systems.

• Proven experience in equipment startup, commissioning, and process optimization.

• Strong foundational knowledge of water treatment chemistry.

• Technical expertise in applying engineering principles for troubleshooting, root cause analysis, and problem-solving.

• Capacity to work independently and remotely with cross-functional project teams.

• Advanced technical skills with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids.

• Familiarity with electrical equipment, control systems, and safety protocols.

• Physical ability for hands-on servicing of instruments and equipment handling.

• Strong skills in managing customer relationships.

• Proficient in presenting to varied audiences and conveying complex technical information clearly.

• Competence in computer applications including word processing, spreadsheets, network operations, and database management.

• Exceptional verbal and written communication abilities.

• Skillful in crafting concise technical reports and delivering presentations.

• Effective at prioritizing and multitasking.

• Sound judgment in business decisions and capability to conduct risk-reward assessments.

• Strong mathematical capabilities and a customer service mindset.

• Demonstrated adaptability in learning company procedures and adjusting to evolving technical requirements.

• Experience in Commissioning, Construction, or Services is preferred.

• A Bachelor's Degree in Engineering or an equivalent qualification from an accredited University or College is desirable.

• Mechanical experience and expertise, especially with water treatment equipment.

• Electrical experience and expertise, particularly involving electrical panels and water treatment equipment.

• Ability to manage multiple priorities effectively and focus on the most critical ones.

• Quick adaptability to new challenges, clients, and situations.

• Training in Lock-Out/Tag-Out procedures is preferred.

• Practical experience with evaporators, crystallizers, reverse osmosis systems, micro-filtration, clarification, and conventional filtration.

• Capability to meet physical demands, including occasional lifting/moving up to 25 pounds.

• Willingness to work outdoors, at remote work camps, and in international locations.

🏝️ Benefits

• Medical, Dental, & Vision Insurance Starting on Day 1.

• Life Insurance.

• Paid Time Off.

• Paid Holidays.

• Parental Leave.

• 401(k) Plan.

• Flexible Spending & Health Saving Accounts.

• AD&D Insurance.

• Disability Insurance.

• Tuition Reimbursement.

• Equal opportunity workplace.

• Commitment to diversity and inclusion.