Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and carry out on-site installations of UVeye automated vehicle inspection systems.

• Manage third-party contractors to ensure projects adhere to engineering specifications, timelines, safety regulations, and quality benchmarks.

• Install, configure, calibrate, and validate systems involving electrical, mechanical, networking, and civil components.

• Troubleshoot and resolve hardware, software, networking, and integration challenges on-site.

• Conduct preventive maintenance and respond to emergency service needs.

• Ensure adherence to safety standards and operational protocols.

• Recognize hazards and enforce safe working practices for both employees and contractors on-site.

• Analyze site layouts, engineering drawings, and technical documentation using AutoCAD or similar software.

• Spot and escalate any discrepancies between planned and actual site conditions.

• Act as the primary technical liaison during field operations.

• Communicate effectively, manage customer expectations, and provide a professional customer experience.

• Keep precise installation and service records.

• Forward complex technical issues to Engineering, R&D, and Operations teams.

• Offer field insights that contribute to continuous improvement.

• Travel extensively to various customer locations, including dealerships, manufacturing plants, logistics hubs, warehouses, and outdoor settings throughout the United States.

⛳️ Requirements

• At least 4 years of experience as a Field Engineer or Field Technician specializing in hardware/software installation and deployment.

• Demonstrated experience leading teams or contractors during technical installation processes.

• Strong practical skills in civil works, networking, electrical wiring, and mechanical assemblies.

• Familiarity with Linux-based systems and fundamental networking principles.

• Proven ability to document installation, service, and maintenance procedures effectively.

• Prior experience using AutoCAD or Autodesk for creating and interpreting site layouts.

• Exceptional communication and interpersonal skills, with the ability to lead discussions and provide clear direction.

• Customer-focused mindset with a strong degree of resilience and adaptability in high-pressure situations.

• Strong commitment to safety and the ability to enforce compliance throughout all phases of a project.

• Willingness to travel up to 90% within the United States.

• Valid driver’s license.

• Technical certification or trade school training is preferred.

• Basic familiarity with Linux systems is ideal.

• Experience in customer-facing roles is advantageous.

• Capability to stand, walk, and work for extended periods at active job sites.

• Ability to lift, carry, push, or pull equipment weighing up to 50 lbs.

• Competence in bending, reaching, climbing, and manually handling tools or components.

• Capacity to work in diverse environmental conditions, including heat, cold, noise, and dust.

• Proficiency in using required personal protective equipment (PPE).

🏝️ Benefits

• Competitive Medical, Dental, and Vision coverage.

• Company 401k Matching.

• 20 Paid Time Off (PTO) days.

• Company-paid holidays.

• Competitive wages with overtime pay for hours exceeding 40 per week.

• Opportunities for career advancement as we expand across the US.

• Access to cutting-edge technologies in AI, machine learning, and computer vision.

• Commitment to equal opportunity employment.