Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install and commission sorting equipment at customer locations.

• Perform inspections and preventive maintenance.

• Diagnose and resolve technical issues.

• Train operators and maintenance teams.

• Provide technical support to customers and address technical challenges.

• Develop strong customer relationships and represent TOMRA as a reliable technical partner.

• Work remotely between service visits, completing service reports and planning future visits.

• Offer remote technical assistance.

• Primarily support customers in Southern and Central Poland, while also assisting in other Polish regions, as well as the Czech Republic, Slovakia, Lithuania, Latvia, and Estonia.

⛳️ Requirements

• Technical education in electrical engineering, automation, electronics, or a related field, or equivalent hands-on experience in troubleshooting and repairing industrial machinery and equipment.

• Previous experience in field service, maintenance, commissioning, or installation of machinery is advantageous, especially in a customer-site setting.

• SEP E and D electrical qualifications would be beneficial.

• Fluent in Polish and proficient in English.

• Strong IT skills, including a basic understanding of computer networks and PC configuration.

• Customer-oriented mindset with the ability to cultivate strong, trusted relationships.

• Category B driving license.

• Willingness to travel frequently to customer sites, primarily in Southern and Central Poland, with additional travel to other regions of Poland and Central and Eastern Europe.

🏝️ Benefits

• Annual bonus of up to 7% of salary.

• Fully equipped company car and fuel card.

• 4 additional days of paid annual leave.

• Enhanced business travel allowances that exceed statutory rates applicable in Poland.

• Private medical healthcare.

• MultiSport card with TOMRA covering 70% of the cost.

• Comprehensive onboarding and technical training.

• Ongoing professional development opportunities.

• Laptop, mobile phone, professional tools, personal protective equipment (PPE), and workwear provided.

• English lessons funded by TOMRA.

• Employee Capital Plan (PPK).

• Employee Share Purchase Programme with preferential terms.

• Long-service awards every 5 years.

• Team events and social activities.

• Home-based working between customer visits.