Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install and set up sensor-based sorting equipment at client locations.

• Conduct inspections and perform preventive maintenance.

• Identify and troubleshoot technical issues.

• Provide training for operators and maintenance teams.

• Offer technical assistance and resolve customer-related technical problems.

• Foster customer relations and represent TOMRA as a reliable technical partner.

• Work remotely between service appointments.

• Complete service documentation.

• Schedule upcoming client visits.

• Deliver remote technical support.

• Primarily assist customers in Southern and Central Poland, with additional coverage in Poland, Czech Republic, Slovakia, Lithuania, Latvia, and Estonia.

⛳️ Requirements

• Technical education in electrical engineering, automation, electronics, or a related discipline, or equivalent practical experience in troubleshooting and repairing industrial machinery and equipment.

• Prior experience in field service, maintenance, commissioning, or machinery installation is a plus.

• SEP E and D electrical certifications are beneficial.

• Proficiency in Polish and good command of English.

• Strong IT skills, including knowledge of basic computer networks and PC configuration.

• Customer-oriented mindset with the ability to establish robust relationships.

• Valid Category B driving license.

• Willingness to travel frequently to customer sites across Southern and Central Poland, as well as other regions in Poland, the Czech Republic, Slovakia, and the Baltic countries.

• Capability to work in a customer-site environment.

🏝️ Benefits

• Fully equipped company vehicle and fuel card.

• Annual bonus of up to 7% of salary.

• 4 additional days of paid annual leave.

• Enhanced business travel allowance exceeding statutory rates in Poland.

• Private medical healthcare.

• MultiSport card with TOMRA covering 70% of the expense.

• Comprehensive onboarding and technical training.

• Ongoing professional development opportunities.

• Laptop, mobile phone, professional tools, PPE, and workwear provided.

• English lessons funded by TOMRA.

• Employee Capital Plan (PPK).

• Employee Share Purchase Programme with preferential terms.

• Long-service awards every 5 years.

• Team events and social activities.

• Home-based working between client visits.